top of page

FREQUENTLY ASKED QUESTIONS

  • where is Primavera based?
    Primavera was founded between italy and germany, taking the best of both nations, quality in production and beauty in design. Primavera was founded in the spring of 2023.
  • do you have a showroom?
    Currently not yet, but you can visit our studio in Munich. Email us and we will gladly arrange a meeting.
  • when was Priamvera founded?
    Primavera was founded in the spring of 2023.
  • what is the country of origin of your products?
    Currently all the products are made in Itally.
  • where can I buy Primavera products
    At the moment you can only buy them online
  • is it possible to order a product with another color and size?
    We are always eager to make a poduct that can fit your needs and meet your creative vision. For that, please send us an email with your request and we will see if we can make it possible.
  • about free shipping
    We offer free shipping for all European Union countries on orders above 200€. For Switzerland, UK, Norway and other countries outside EU additional customs charges and national VAT will be charged directly by the local tax authorities and needs to be paid separately by the customer. Should you have further questions regarding additional charges please contact your local tax office.
  • how soon can I get my new products once I've ordered it?
    If your product is in stock then it’ll be with you within 3-5 working days. You will receive all the detailed information on your confirmation email
  • how do I check the status of my order?
    Once you have completed your order online you will receive an email with your tracking number. Here you can see where your order is.
  • do I have to pay shipping costs in case of return?
    Yes. If you regret your purchase there will be a small collection fee unless the product has arrived damaged or parts are missing.
  • can I change or cancel an order I just placed?
    If you made a mistake during the purchasing process or just simply changed your mind, the order can be modified as long as it has not been shipped from our warehouse.
bottom of page